We know why you clicked on this link. You have a question you need answering. You want to know what the secret for having good customer service is. So, without further ado, here it is:
There isn’t one.
Are you surprised? You should be.
There are no secrets in taking care of your customers. You just go and do it. However, at Fusion Central Marketing we have some tips on how you should go about taking care of all of your customers.
But first, let’s discuss something and be clear about what we are talking about. Co-Founder of Fusion Central Marketing and head of Strategic Planning, Abdullah Ali Ahmadi, is a business solutions expert who has worked with thousands of business people for more than 30 years, writes the following in his book entitled “Customer Service”:
“The only way to have a business is to have customers; without customers, you do not have a business. The more you understand about your customers the better you can create and adapt your products and services to better satisfy their requirements.
“The only reason for the existence of your business is your customer. Without customers, you do not have a business. What you may have might be a hobby, but not a business. A great number of businesses either forget this or are complacent about this basic point.”
Getting and keeping customers brings income and profit.
Abdullah discusses in detail how you should take care of your customers and how you can strategize all of your business activities towards maximising the benefits for your customers.
Furthermore, Abdullah also shares with us some of his most interesting tips on how to better understand the art of customer service:
1. Remember that behaviour begets behaviour: If you want to get the best behaviour from your customers, treat them well, value and respect each customer.
2. Appreciate the importance of image: Appearance and body language create empathy and understanding. Look after the appearance of your business and make sure you and your staff are presentable and behave in line with your target customers’ expectation or perception.
3. Focus on building rapport with your customer: Be on the same wavelength as them. Recognise common grounds, reflect customer’s feelings, establish rapport and foster a spirit of mutual respect and friendliness.
Establishing good relationships with your customers is the best way to improve your business. The flow of customers is like the flow of blood in your veins, it keeps your business alive.
Now that you have learned the “secret” of having good customer service it is time to apply it in your business. Contact Fusion Central Marketing for further help and support on this, alternatively, follow us on Facebook for more blog posts like this one!
before you go on, here’s one last tip from us to you. Read! That’s right, you should read and read a lot. And here are some of the best reads for any business minded person: http://amzn.to/2mFqA54